These terms and conditions (“MSA Terms and Conditions”), as amended from time to time, govern the provision of maintenance and support services as described in Paragraph 4 herein (“MSA Services”) under the MindManager Software Assurance and Support offering (“MSA”). These MSA Terms and Conditions supplement and form an integral part of the Business User License Agreement available at the following link https://corel.com/bula (or any successor site), and/or any individual Software license agreement, provided the parties have entered into such an individual agreement which governs the license to use the MindManager Software, for which You have purchased these additional MSA Services (each, the “License Terms”). These MSA Terms and Conditions shall benefit from each of the License Terms provisions without limitation. To the extent that any part or provision of these MSA Terms and Conditions is inconsistent with or directly conflicts with any provision of the License Terms, the provisions of these MSA Terms and Conditions shall supersede and govern solely with respect to such inconsistency or conflict. To the extent that these MSA Terms and Conditions are silent on any item, matter, or issue in connection with the performance of the Services, the License Terms shall govern such item, matter, or issue, provided that where the License Terms refer to Software, it shall be understood as referring to the Software and/or Service in the context of these MSA Terms. Any capitalized term used in these MSA Terms that is not defined herein will have the meaning ascribed to it in the License Terms.
All references to “Corel”, “we”, “us” and “our” shall mean Corel Corporation under these MSA Terms and Conditions. For the purposes of these MSA Terms and Conditions a “Perpetual License” or a “Subscription License” (both herein, a “Software License”) means a license limited to using the then current version of the Software in Supported Environments (as defined below) in accordance with the applicable License Terms.
When made available by Corel for certain editions of MindManager software, MSA for Perpetual Licenses is subject to an additional fee. However, MSA is included with each MindManager Enterprise Subscription License. Under a purchase for Perpetual Licenses, the MSA fees will be chargeable annually on a per license/end user basis unless otherwise agreed with Corel. Your use of the MSA Services is subject to these MSA Terms and Conditions. All references to “end users” in these MSA Terms and Conditions mean natural persons whom You have hired as Your employees, agents or consultants. Corel may change the MSA Terms and Conditions from time to time at its sole discretion and notify You of such changes by email. Corel may require You to provide consent to the updated MSA Terms and Conditions in a specified manner before providing further MSA Services. Otherwise, Your continued use of any affected MSA Services constitutes Your acceptance of the changes. It is Your responsibility to regularly check https://www.mindmanager.com/msa-terms to review the current terms.
By purchasing MSA separately with a Perpetual License or acquiring as part of a Subscription license, YOU AGREE TO BE BOUND BY THESE MSA TERMS AND CONDITIONS AND THE APPLICABLE ORDERING DOCUMENT (AS DEFINED BELOW), IF ANY, WHICH GOVERN YOUR RECEIPT AND USE OF THE MSA SERVICE FOR SUPPORTING THE MINDMANAGER SOFTWARE THAT YOU HAVE LICENSED FROM COREL (“MINDMANAGER SOFTWARE”). AS YOU ARE ACCEPTING THESE MSA TERMS AND CONDITIONS ON BEHALF OF A COMPANY ORGANIZATION OR AN AGENCY, INSTRUMENTALITY, OR DEPARTMENT OF A GOVERNMENT (THE “CUSTOMER”) YOU REPRESENT AND WARRANT THAT YOU HAVE THE POWER AND AUTHORITY TO BIND SUCH CUSTOMER TO THESE TERMS, AND REFERENCES TO “YOU” HEREIN REFER TO THE CUSTOMER ON WHOSE BEHALF YOU ARE ACCEPTING THIS AGREEMENT. YOUR RECEIPT AND/OR USE OF ANY MSA SERVICE INDICATES YOUR ACCEPTANCE OF THESE MSA TERMS AND CONDITIONS.
To receive MSA Services in respect of Perpetual Licenses, You will need to purchase MSA in accordance with the terms herein. Unless otherwise specified in an Ordering Document, “MSA Term” for a Perpetual License means one (1) year commencing from the date of Your purchase of MSA and any renewal term thereafter. Corel reserves the right to co-term any MSA You have purchased for the support of additional MindManager Software that You have licensed from Corel with Your current MSA Term. Corel may limit Your right to support services under Your Perpetual License, effective immediately upon notice to You, if You use any MSA Service in an irregular, excessive, abusive, or fraudulent manner. An “Ordering Document” means a document (such as purchase confirmations, product certificates, negotiated contracts) entered into by and between You and Corel which states the commencement date and/or expiration date of the MSA Term, fees and payment terms, and any additional terms and conditions regarding use of the MSA Service and/or which may amend or modify the terms set forth herein. Any varying or additional terms set forth in a purchase order or other written notification or document issued by You shall have no effect unless Corel and You have agreed to the incorporation of such purchase order or other document in the Ordering Document for the MSA by signing a written agreement.
An MSA Service includes version upgrade rights and related support, which Corel may provide during customer support business hours directly or via third parties on Supported Environments primarily in English language. For Perpetual Licenses, MSA may only be purchased for the most current general availability release version of the MindManager Software. Older versions of MindManager Software must be upgraded if You wish to purchase MSA for the first time. “Supported Environments” mean the environments supported by Corel for the software, set forth at the following link that Corel may update from time to time: https://www.mindmanager.com/en/support/system-requirements/ or any successor site. Support features, procedures, and support availability are subject to change at Corel’s sole discretion. Any such changes will not materially detriment the MSA Services provided to You (an individual, or the MSA Service purchasing entity’s designated contacts defined on the Corel Support Services website). Except as explicitly permitted by Corel, MSA Services are non-transferable and are valid to You only. You may be requested to validate issues and verify that Your environment is a Supported Environment. You must respond to and provide all reasonable requests for information and assistance for Corel to provide You with MSA Services.
Unless otherwise set forth in a volume licensing program or the Ordering Document, MSA fees are to be paid in advance of the MSA Term, at the rates indicated in Corel’s price list then in effect. If the Ordering Document provides for monthly or other periodic payments such that more than one payment is made for the fees due for the MSA Term, such payments are installment payments and do not relieve You from liability to pay for the full MSA Term, as the case may be. Corel reserves the right to increase MSA fees for MindManager Software at any time, with such price increase taking effect immediately for future purchases. In the event Corel co-terms Your MSA Term as set forth in Paragraph 3, Corel will also prorate Your MSA fees. You or Corel may terminate MSA at the end of the then- current MSA Term. If You delay Your purchase of MSA more than thirty (30) days past the date You purchase a Perpetual License, Corel may charge additional fees when You initiate MSA.
By purchasing MSA Services for Your Perpetual Licenses, You consent to Corel automatically renewing Your MSA annually and invoicing You annually prior to expiration of the MSA Term for such renewal unless otherwise specified in an Ordering Document. Corel will notify You by email prior to expiration of Your current MSA Term. Unless You notify Corel in writing at least thirty (30) days prior to the renewal date that You do not wish to renew, the regular renewal price (plus applicable taxes or VAT) will be automatically charged by Us or our payments collection agent to Your payment method. You authorize Corel to use contact and billing information provided during Your purchase activity to charge or invoice each renewal. Payment must be made on time to avoid a lapse in MSA. You may discontinue the auto-renewal feature of MSA at any time by contacting the Corel Customer Support and Services Team via the Corel website, but please note that failing to renew Your MSA Term will result in the expiration of Your MSA at the end of the then-current term. At the time of such expiration, if You still wish to receive maintenance and support services, You may purchase Subscription Licenses for the software in the quantity as defined by Corel.
Corel’s fees are exclusive of any taxes, levies, or duties. You are wholly responsible for any taxes that may arise out of these MSA Terms and Conditions or Your purchase or use of MSA. If You are required to pay or withhold any tax in respect of any fees due to Corel hereunder, You shall gross up payments actually made so that Corel will receive amounts due hereunder in full free of any deduction for such tax. For non- business customers with ship to addresses in the European Community, VAT shall be included in Corel’s fees. You confirm that Corel can rely on the “ship to” name and address set forth in the Ordering Document as being the place of supply for sales and income tax purposes. Where Corel is making a supply of services under Article 44 of VAT Directive 2006/112/EC, You confirm that Corel can rely on the “bill to” name and address in the Ordering Document as being the place of supply for VAT purposes.
Invoiced MSA fees are due net thirty (30) calendar days from the invoice date. Unpaid invoices are subject to a finance charge of 1.5% per month on any outstanding balance, or the maximum permitted by law, whichever is greater, plus all reasonable expenses of collection. You are responsible for providing complete and accurate billing and contact information to Corel and notifying Corel of any changes to such information. Your credit card or other form of payment will be charged or otherwise debited in accordance with payment terms set forth in the Ordering Document. The processing, storage, and transmission of your information shall be conducted in accordance with Corel’s Privacy Statement, available at: https://www.corel.com/privacy (“Privacy Statement”). If You purchase MSA Services through a Corel authorized reseller, You shall establish billing terms with such authorized reseller. “Corel Affiliate” means with respect to Corel, shall mean another legal entity that controls, is controlled by, or is under common control with, Corel and “control” for this purpose shall mean having 50% or greater voting power in that legal entity.
Support topics include support for basic connectivity issues for the purpose of using MindManager to access other non-MindManager products or services as they pertain to MindManager’ functionality, installation and deployment questions, upgrade assistance, Microsoft Office Integration and responses to basic usability and functionality questions. MindManager Software and support services included with MSA (including, without limitation, upgrades) will not be provided if MSA fees are not paid in full or if Your MSA Term has otherwise lapsed. Support services are non-transferable. You may be requested to validate issues and verify that Your environment is a Supported Environment. You must respond to and provide all reasonable requests for information and assistance for Corel to provide You with support services.
You may expect to receive the following specific support services from Corel during the MSA Term:
MSA excludes any support services for MindManager Software: (a) that You have not used according to the operating conditions specified by Corel; (b) that You have modified by programming or other means (notwithstanding the foregoing, Corel will provide support services for modifications made by Corel at Your request pursuant to its support services or a separate consulting or professional services agreement); or (c) outside of regular customer support hours. Moreover, MSA does not include support services for: (i) program parts that do not belong to the original version of the MindManager Software as supplied by Corel, (ii) creation and provision of software, development, training application consulting, or consulting services regarding such activities or regarding the deployment of data processing equipment, except for provision of upgrades for MindManager Software licenses purchased by You; (iii) installation of products or their components or sub-programs (especially patches), including upgrades , (iv) third party products, including add-ins and integrations to MindManager Software (in the event of a third party product issue, Corel will use commercially reasonable efforts to direct You to the originating vendor(s) for support of any third party products or add-ins, after Corel determines any issue is not related to MindManager Software for which MSA was purchased); (v) third party services, including web services, service providers, and websites (in the event of a third party service issue, Corel will use commercially reasonable efforts to direct You to the originating service provider(s) for support of any third party web services or web sites, after Corel determines any issue is not related to MindManager Software; (vi) other software or hardware and unsupported environments; (vii) local and/or onsite support, programming, customization, consulting services, individual setups, and MindManager Software updates, above and beyond support services customarily provided and as set forth herein. Provision of any support services in any of the excluded circumstances, as described in this section, are subject to a separate, prior, written agreement between You and Corel.
These Terms have been updated on December 16, 2025.